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Pronto Xi ERP Business Analyst.
Melbourne & Sydney · Full-time · $150K to $170K + Super + Bonus. Support 500+ users across multiple international sites as a key player on the Global IT / Enterprise Systems.
Position
Pronto Xi ERP Business Analyst
Department
Global IT / Enterprise Systems
Location
Sydney and Melbourne
Employment Type
Full-Time
Remuneration
Up to $170K + Super + bonus
Reports To
IT Director
Position Overview
About the role
We are a large multinational manufacturing and distribution organization seeking a highly skilled Pronto Xi ERP Business Analyst with a strong accounting background to join our Global Enterprise Systems team. Supporting a complex environment of 500+ users across multiple international sites, you will be the functional lead for our Pronto Xi ERP system, encompassing all modules.
Working collaboratively with two Pronto Support Analysts (who handle day-to-day L1/L2 support and break/fix), you will focus on L3 escalations, continuous process improvement, financial system optimization, and strategic reporting. You will act as the critical bridge between our global finance/manufacturing operations and IT, leveraging Congos and Phocas to deliver actionable business intelligence.
What you'll do
Key responsibilities
Financial Systems & Accounting Leadership
- Act as the functional subject matter expert (SME) for all Pronto Xi Financial modules (General Ledger, AP, AR, Fixed Assets, Cash Management)
- Optimize and streamline the month-end and year-end (EOFY) financial close processes
- Manage complex multinational accounting configurations, including multi-currency revaluations, intercompany transactions, and financial consolidations
- Ensure system configurations align with global accounting standards, local statutory requirements, and internal audit/compliance policies
- Oversee inventory valuation, cost accounting, and manufacturing cost roll-ups within the ERP
Business Analysis & Process Optimization
- Partner with global business stakeholders (Finance, Supply Chain, Manufacturing, Sales) to gather requirements, map "as-is" and "to-be" processes, and identify areas for system optimization
- Translate complex business and accounting requirements into detailed functional specifications for system enhancements and configurations
- Lead the functional design for new Pronto Xi module implementations or major upgrades
- Evaluate and implement best practices in manufacturing (BOMs, routing, MRP) and distribution (warehouse management, logistics) processes
Team Leadership & Escalation Management
- Work closely with and provide functional mentorship to the two Pronto Support Analysts, guiding their resolution of complex L2 tickets
- Act as the final internal escalation point (L3) for critical system issues, complex bugs, and high-priority user requests
- Define and monitor SLAs for the support team, ensuring high-quality, timely resolution of issues for the 500+ user base
- Conduct knowledge-sharing sessions to upskill the support team on new system features and financial processes
Reporting & Business Intelligence
- Design, build, and maintain complex financial and operational dashboards using Congos and Phocas
- Automate recurring management reporting, executive dashboards, and regulatory compliance reports
- Ensure data integrity and accuracy across the BI platforms, acting as the gatekeeper for data governance and report security
- Train and empower finance and operational leaders to utilize self-service BI tools effectively
Project Management & Change Management
- Lead or participate in key ERP projects, including system upgrades, integrations (EDI, 3PL, banking), and global rollouts
- Develop comprehensive test plans (UAT), coordinate user testing, and manage go-live activities
- Drive change management initiatives, creating training materials and conducting workshops for end-users and key stakeholders
What you bring
Required qualifications
Education & Experience
- Bachelor's degree in Accounting, Finance, Information Systems, or a related field. (A professional accounting qualification such as CPA, CA, or CMA is highly desirable)
- Minimum 5-7 years of experience as a Pronto Xi Business Analyst, Functional Consultant, or Systems Accountant
- Proven, hands-on accounting background (e.g., former financial accountant, management accountant, or heavy financial systems analysis)
- Demonstrated experience supporting Pronto Xi in a large-scale (500+ users), multinational manufacturing and distribution environment
- Experience working in a team structure, mentoring or leading junior support staff
Essential Technical Skills
- Deep functional knowledge of Financials, Costing, Manufacturing (MRP, BOM, Routing), Distribution, Purchasing, and Sales
- Strong understanding of multinational ERP complexities (intercompany, multi-currency, multi-site, global tax configurations)
- Extensive experience developing reports, dashboards, and data models in Congos
- Strong proficiency in Phocas for operational and financial analytics
- Solid understanding of SQL for data extraction, validation, and troubleshooting
- Proficiency in business process modeling and writing functional design documents (FDDs)
- Experience with system integrations (APIs, EDI, third-party logistics, banking portals)
- Familiarity with ITIL frameworks and ITSM tools (e.g., Jira, ServiceNow)
Soft skills
Exceptional stakeholder management skills, with the ability to influence and communicate effectively with global C-level executives to shop-floor users
Strong analytical and problem-solving mindset, specifically regarding financial data and manufacturing workflows
Ability to mentor, guide, and collaborate with the support analyst team
High attention to detail, particularly regarding financial accuracy and compliance
Excellent project management and organizational skills
Working conditions
- Standard business hours, with flexibility required to accommodate global stakeholders across different time zones
- Participation in an on-call or after-hours support rotation for critical month-end, year-end, or system upgrade activities
- Hybrid work arrangement available after the initial onboarding/probation period
Performance metrics
- Successful optimization of the financial close process and system stability
- User adoption and satisfaction scores for new system enhancements and BI reports
- Accuracy and timeliness of Congos/Phocas reporting and data integrity
- Effective mentorship and performance improvement of the Pronto Support Analyst team
- Successful delivery of ERP projects on time and within scope
How to apply
Ready to join the team?
Interested candidates should submit:
- An updated resume highlighting specific Pronto Xi, accounting, and multinational experience
- A cover letter detailing your experience with financial process optimization and BI reporting (Congos/Phocas)
- Your salary expectations and notice period
The client is an equal opportunity employer. They embrace the diversity of our global workforce and are committed to fostering an inclusive, innovative, and supportive environment for all employees.